What specific services does ACCESS Group provide?
• Consulting to state systems charged with serving families and individuals with special health concerns and disabilities to assist with developing new programs, and streamlining and realigning older less responsive programs
• Providing a complement of services related to care management and community service coordination including
• Developing pathways in service coordination that touch all aspects of community care
• Writing policies and procedures on all aspects of community care and inclusion
• Developing risk tools for vulnerable populations in the community
• Developing assessment tools related to environmental, social, familial, medical and health concerns
• Developing comprehensive person centered and outcome based plans of treatment
• Assisting in identifying and utilizing community resources as alternatives to public funding
• Establishing community resource database and data base design
• Identifying indicators for care management within specific programs
• Identifying programmatic quality monitors and ongoing program evaluation programs
• Assisting with development of integrated electronic documentation of activities, communications and consistency with quality as well as consistency with regulations associated with programs
• Assisting with conceptualizing staffing patterns and consulting on developing internal organization policies and procedures

Who uses ACCESS Group?
• State health and human resources departments
• Public and private care management and service coordination agencies
• Programs and organizations addressing the needs of people with special needs in the community
• Developmental disabilities and residential providers
• Primary care community coordination/care management providers

What kinds of expertise are available through the ACCESS Group?
• Nursing Informatics
• Information Technology
• Quality Improvement
• Care Management
• Service Coordination
• Program Development

What is the Coordinating Center and what populations are served through The Center?
• The Coordinating Center is a non profit organization that provides a spectrum of services to people with complex medical needs and disabilities and their families and those who support them in the community. Aside from ACCESS Group consulting and technical assistance, the other core Coordinating Center services are:
• Care Management through the Maryland Model Waiver program for children with complex medical needs and disabilities and the Rare and Expensive Case Management (REM) program for people with special health care needs.
• Service Coordination through the Maryland Autism Waiver program and the Living at Home: Maryland Community Choices Waiver for adults with physical disabilities
• Infants and Toddlers Service Coordination
• Medical Legal Services and Life Care Planning

What populations are served through The Coordinating Center?
• Children with catastrophic health concerns
• Adults with complex medical needs and physical disabilities
• Individuals with developmental disabilities and associated health concerns
• People of all ages with the most challenging health and disability concerns in the community

What geographic regions are served by ACCESS Group?
• While we are headquartered in Maryland, ACCESS Group serves the region and the nation and has the capacity to provide onsite training and consultation, as well as Coordinating Center based programs.

What are the credentials of the staff of ACCESS Group and The Coordinating Center?
• The director of ACCESS Group, Carol Marsiglia, is a registered nurse with a masters degree in Nursing Informatics and certification in Case Management (CCM). All staff members have certification in their specific fields and many individuals are masters prepared as well. The Coordinating Center’s care management program is accredited by the URAC Case Management Program and The Center has merited the Standards for Excellence certification through the Maryland Association of Non Profit